Privacy Policy

Charlie Studio | charliestudio.eu
Last updated: May 2026

Who We Are

This website is owned and operated by Charlie Studio, a Polish company based in Warsaw (Ludwika Kickiego 7, 04-373 Warsaw, Poland). Charlie Studio is the data controller of your personal data collected through charliestudio.eu.

For any privacy-related enquiries: hello@charliestudio.eu

What Personal Data We Collect

Data collected automatically

When you visit charliestudio.eu, we automatically collect:

· IP address and approximate location (country/city level)

· Browser type and version

· Device type and operating system

· Pages visited and time spent on site

· Referring website or search terms

Data you provide to us

When you place an order, submit an enquiry, or sign up for our newsletter:

· Name and surname

· Delivery address

· Email address and phone number

· Payment information (processed by Stripe — we do not store card details)

· Any custom order specifications or messages you send us

Why We Process Your Data

Processing and fulfilling your order - Performance of a contract (Art. 6(1)(b) GDPR)

Customer service and after-sales support - Legitimate interest / contract

Sending order status updates and tracking - Performance of a contract

Sending the newsletter (if subscribed) - Consent (Art. 6(1)(a) GDPR)

Analytics and website improvement - Legitimate interest (Art. 6(1)(f) GDPR)

Legal compliance (invoicing, VAT records) - Legal obligation (Art. 6(1)(c) GDPR)

Cookies

Our website uses cookies to personalise your browsing experience and collect analytics data. You may accept or decline optional cookies via the consent banner on your first visit.

· Functional cookies — required for the website to operate (e.g., shopping cart, language preferences)

· Analytics cookies — help us understand how visitors use the website

· Marketing cookies — used only with your consent

How Long We Keep Your Data

Order data (name, address, purchase details) - 5 years (legal accounting requirements)

Email communication - 3 years after last contact

Newsletter subscription - Until you unsubscribe

Analytics data (anonymised) - 26 months

Payment data - Processed by Stripe — not stored by Charlie Studio

Who We Share Your Data With

We do not sell or rent your personal data. We may share it with:

· Stripe — for secure payment processing (stripe.com/privacy)

· Shipping carriers (DHL, UPS, or equivalent) — for delivery of your order

· Email service provider — for order confirmations and communication

· Analytics providers — anonymised data only

· Legal authorities — if required by law

All third-party providers are required to handle your data in compliance with GDPR.

International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). Where data is transferred outside the EEA (e.g., to US-based analytics services), such transfers take place under Standard Contractual Clauses approved by the European Commission.

Your Rights Under GDPR

As an EEA resident, you have the right to:

· Be informed — how your data is used (this policy)

· Access — request a copy of your personal data

· Rectification — correct inaccurate data

· Erasure — request deletion ("right to be forgotten")

· Restrict processing — limit how we use your data

· Data portability — receive your data in a machine-readable format

· Object — to processing based on legitimate interests

To exercise any of these rights, contact us at hello@charliestudio.eu. We will respond within 30 days.

You may also lodge a complaint with your national data protection authority.
In Poland: Urząd Ochrony Danych Osobowych (UODO) — uodo.gov.pl.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure. No internet transmission can be guaranteed as fully secure.

Changes to This Policy

The most current version will always be available at charliestudio.eu/privacy-policy. Material changes will be communicated by email to registered customers.

Contact

Charlie Studio
Ludwika Kickiego 7, 04-373 Warsaw, Poland
Email: hello@charliestudio.eu